Purchasing an item on our website is simple and secure. Once you have selected your item, you can move it to your Shopping Cart by clicking on the "Add to Cart" button. To complete your order, simply follow the instructions through the checkout process.

Your credit card details will be requested at the end of the checkout process, after which your order will be confirmed.

Every time you place an order on our website, you will receive a confirmation email.

If you don’t receive it, we recommend checking your Spam folder.

If you cannot find it, get in touch with our customer service team using our contact options.

We currently accept Credit Card, Debit Card, ApplePay, PayPal and Bank Transfer. Please note that for certain items payment options may be limited or may change anytime. For further information on payment methods, please contact us.

Your purchase will be packaged in a signature Illustrious Diamond box and shopping bag.

Resizing is offered for specific items. To find out more, please contact us by options available on our website.

If you need extra help or advice about your purchase, you can make an enquiry through our contact form or other available options on the website (Whatsapp or "Ask a question" on every product page).

Opening an account to make a purchase on illustriousdiamonds.com means that your personal details will be securely saved so that you can ensure a faster check-out process. You can also sign-in at any time and save items to a wish list and access exclusive previews on latest products. You might also receive discounts on special occasions.

Illustrious Diamons treats the privacy of its clients with the utmost importance. To find out more about how Graff processes and protects your data, please visit our Privacy Policy and Cookie Policy.

We accept orders within the following countries:

Australia, Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Hong Kong SAR, Ireland, Israel, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom, United States.

Our jewelry is meticulously handmade, ensuring exceptional quality and uniqueness. Due to high order demand, please allow up to 40 days for delivery.

Shipping cost is based on weight. Just add products to your cart and use the Shipping Calculator to see the shipping price.

At Illustrious Diamonds, we pride ourselves on high customer satisfaction. If, however, you are not satisfied with your purchase, or simply change your mind, you may request a refund from us within thirty (30) days of receipt of your item. We cannot, however, process exchanges or returns on items that have been customized, engraved, worn, used, altered or damaged.

To request a refund, simply send us an e-mail at info@illustriousdiamonds.com within thirty (30) days of receiving your product. When we receive such request from you, we will provide you with instructions on how to return the product to us. We reserve the right to inspect the product prior to approving your refund request. Upon receipt and subject to any inspection, we will provide you with a refund of your purchase price along with any shipping fees you may have paid. Please note that processing your refund request could take several days, so we ask that you please be patient.

All sales are deemed final if no refund is requested within the thirty (30) day period after you receive your product from us.

For any questions, please feel free to contact us by one of the options available on our store.

We recommend that you get in touch with our Customer service team through contact options available on our store, in order to exchange the incorrect piece for the correct one.

Please upload a picture of the jewel received, for our team to be able to assist you quicker.

Diamonds are forever and with some simple care you can ensure they are preserved for years to come. Store diamond jewels in such a way that each piece is separated from the next so they cannot scratch each other. Different stones have different hardnesses and softer stones and metals can easily be scratched by harder stones. Diamonds are the hardest material and should be stored individually and should not be in contact with other diamonds. Diamonds are best stored in the box in which they came in or a soft fabric pouch.

Diamonds should be cleaned with warm soapy water and a soft brush.

Do not use harsh detergents or alcohol. Rings can be cleaned reguarly to maintain the sparkle of the diamond and also remove any germs and hand cream that may be trapped behind the setting.

Even though diamonds are hard-wearing, it is recommended that you do not wear them whilst carrying out hard labour work.

You can use a non-abrasive cleaner to maintain your gold, stainless steel and silver jewelry. Use a soft cloth to polish your jewelry reguarly and boutique it separately from other metals to avoid discolouration. All jewelry may need re-polishing depending on the level of wear and tear. Do not let your jewelry come into contact with household bleach as this will cause it to discolour and possibly even disintegrate.

To avoid tarnishing, always remove jewelry when you go swimming - the chlorinated water can damage the surface of the metal. It is also recommended that you remove your jewelry when applying perfume and hairspray and using cleaning products.

It is recommended that you do not wear your jewelry whilst carrying out hard labour work as precious metals can scratch and dent when they come into contact with harder elements.