Delivery & Returns
Delivery
To which countries do you ship?
We accept orders within the following countries:
Australia, Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Hong Kong SAR, Ireland, Israel, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom, United States.
How long will my package take to arrive?
Our jewelry is meticulously handmade, ensuring exceptional quality and uniqueness. Due to high order demand, please allow up to 40 days for delivery.
What shipping methods are availbale?
Shipping cost is based on weight. Just add products to your cart and use the Shipping Calculator to see the shipping price.
Exchanges & Returns
You are not satisfied with your purchase?
At Illustrious Diamonds, we pride ourselves on high customer satisfaction. If, however, you are not satisfied with your purchase, or simply change your mind, you may request a refund from us within thirty (30) days of receipt of your item. We cannot, however, process exchanges or returns on items that have been customized, engraved, worn, used, altered or damaged. To request a refund, simply send us an e-mail at info@illustriousdiamonds.com within thirty (30) days of receiving your product. When we receive such request from you, we will provide you with instructions on how to return the product to us. We reserve the right to inspect the product prior to approving your refund request. Upon receipt and subject to any inspection, we will provide you with a refund of your purchase price along with any shipping fees you may have paid. Please note that processing your refund request could take several days, so we ask that you please be patient. All sales are deemed final if no refund is requested within the thirty (30) day period after you receive your product from us. For any questions, please feel free to contact us by one of the options available on our store.
I have received a wrong product, what can I do?
We recommend that you get in touch with our Customer service team through contact options available on our store, in order to exchange the incorrect piece for the correct one.Please upload a picture of the jewel received, for our team to be able to assist you quicker.